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Terms

Atlas4Gamers
  • Atlas Gamers s.r.o.
  • Country of registration: Czech Republic (CZ)
  • Company residence: Rybna 716/24, Old Town, 110 00, Prague 1, Czech Republic
  • ID company number: 05373760
  • VAT Number: CZ05373760
  • Corporate site: www.atlas4gamers.com

Refund Policy

Certain restrictions apply to sales of Products sold through the Service that might not otherwise apply to physical goods. Refunds will not be issued due to your dissatisfaction with the productorif your computer does not meet the minimum Product requirements. If you feel you qualify for a refund please contact A4G customer support at support@atlas4gamers.com.

Refund sorcredits will be issued solely at A4G discretion. Refunds may be offeredifall the following conditions are met:

 
  • The game has not been activated or downloaded.
  • The time of your request for refund / creditis no more than 30 days from time of purchase.
  • The game activation key (including any bonus or beta keys) have not been disclosed to you by email, webpage or directly injected into a publishers client.
  • We are unable to process refunds 48 hours before a game is due to be released or preload begins.
  • We find your request reasonable due to special circumstances.
  • Paypal refunds CAN NOT be processed after 120 days from purchase.
  • Your Key was not use in anyway.

Please note: This means that NO refunds will be offered for MMO titles, Steam, UPlay, Origin and Gamesfor Windows Live (GFWL) titlesor MS Store, where the key has been disclosed to you, directly injected into your Uplay account, or sent by e-mail. All such sales are final.

EU Customers:

If you are side in the European Union and you purchase a Product the Consumer Protection (Distance Selling) Regulations 2000 may apply, and you may have the right to withdraw from your purchase within 30 calendar days, commencing on the day after the date of purchase (the "Cooling Off Period"). You will lose your right of withdraw a if you start downloading your product, or if the performance of our services has begun (such as if the Product activation key has been disclosed to you), before the end of the Cooling Off Period. Please note that if you purchase services from us, the performance of our services will begin immediately after You have received our purchase confirmation email. To withdraw from Your purchase within the Cooling Off Period, please contact Customer Service. If you withdraw from Your purchase within the Cooling Off Period, we will provide you with a refund for Your purchase.

In any case, we have a claim form for you in case you get an invalid key or key that was already activated by someone else. In such event, we would be very ashamed and we will try to remedy this problem immediately. We will send you a new key within 12 hours of completing the claim form, which will be perfectly fine and working properly. In any case, we believe that these will be isolated situations that we can not influence. We fully trust our partners, and if similar situation occurs, it is very likely that it is a uniqueanomaly.

Terms and Conditions

The brand name “A4G” is wholly owned by “Atlas Gamers s.r.o.”, a private limited company incorporated under the laws of Czech Republic. Company HQ and all important information about our company:

  • Atlas Gamers s.r.o.
  • Country of registration: Czech Republic (CZ)
  • Company residence: Rybna 716/24, Old Town, 110 00, Prague 1, Czech Republic
  • ID company number: 05373760
  • VAT Number: CZ05373760
  • Corporate site: www.atlas4gamers.com
 

This is an contract between You and atlas4gamers.com and Atlas Gamers s.r.o. and also Atlas 4 Gamers aka A4G (with its affiliates, "atlas4gamers.com", "we", or "us") regarding the atlas4gamers.com, Games and Software Online Shop and related software and services (the "Online Shop"). Before using the Online Shop, please read all guidelines and policies related to the Online Shop (including any rules, conditions, processes, or usage provisions specified on any applicable product, program or service detail page, on any help or other informational page for the Online Shop, or in any link from a detail page), the atlas4gamers.com. Privacy Notice at privacy@atlas4gamers.com. If you use the Online Shop, you will be bound by this Contract.

1. The Online Shop

Use of this website and the Online Shop establishes acceptance of the atlas4gamers.com. Privacy Policy and any other legal agreements that apply to you as a atlas4gamers.com account holder. atlas4gamers.com reserves the right to delay or decline purchases for any reason. Limits may apply to the amount and number of programs you can buy.  Electronic delivery only (keys will not be physically delivered). atlas4gamers.com is not responsible for any loss or damage resulting from lost or stolen programs or use without permission. A4G makes no warranties, express or implied, with respect to the Digital programs and disclaims any warranty to the fullest extent available. No returns or refunds accepted. For any technical disputes with any games publisher, you release A4G (and its affiliates and subsidiaries, officers, directors, employees and agents) from any and all claims connected with such dispute.

Within the Online Shop, you can browse, purchase, download and/or access video games, software (business and consumer), plus related digital products including content and Add-On Keys ("Programs"). "Add-On Keys" being digital products with additional or enhanced functionality, special weapons or characters, virtual currency, or subscription access to content or services intended to be accessed or used within some Programs.

"Programs" includes client software used to access the Program, documentation, ads, services, technology, any content, data and other digital materials included in or made available through an Program (including after downloading or initially accessing it), or through any updates and other changes and versions of the Program. Some Programs are made available for download to your computer or other local device, whilst other Programs are hosted on servers and are made available for use over the internet via client software or web page links ("Developer Platforms"). Most Programs available via the Online Shop are licensed to you by third-party Publishers. Programs available through the Online Shop are at no charge and others for a price, as per Program product detail pages. From time to time, promotions such as sales and give-aways promotions may be offered via the Online Shop. Any promotions may be modified or discontinued at any time without prior notice.

2. General

2.1. Alterations. We may modify, suspend or discontinue the Online Shop, in whole or in part, at any time without notice.

2.2. Geographic Limitations. The Online Shop is currently not available in Turkey, Iran, Yemen, North Korea and Syria.

2.3 Interruption and Closure Waiver. Your rights under this Agreement will automatically terminate without notice and without refund of any fees if you fail to comply with its terms. We may terminate the Agreement or restrict, suspend or terminate your use of the Online Shop at our discretion without notice at any time, including if we determine that your use violates the Agreement, is improper, or otherwise involves fraud or misuse of the Online Shop or harms our interests or those of another user of the Online Shop. Our failure to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any of our rights. We may amend the Agreement at our sole discretion by posting the revised terms in the Online Shop or on A4G. Your continued use of the Online Shop or Online Shop Software after any amendment evidences your agreement to be bound by it.

2.4. Security Checks. All customers are may required to verify their phone number using our automated verification system in order to access their purchases. The numbers provided are used solely for the purpose of identity verification and are not used for any marketing purposes. We reserve the right to request additional information from the buyer such as a valid ID copy in order to verify their identity and decline or refund any order we believe to be fraudulent. The use of a VPN, Proxy, VoIP number or any other means of concealing the true location of the buyer will lead to delays, likely ID check and possible cancellation of the associated order(s).

2.4.1. Geographic Location. The supplied phone number may be subject to geographic location checks in order to verify the authenticity of the order. All such location data will be retained for 24 hours.

2.5. Site Uses. A4G is strictly designed for consumer use only. Any purchase that we deem not for personal use may be cancelled, declined or refunded without explanation.

2.6. Communication. When placing an order, you agree to receive emails from us in relation to the order in question and be kept up to date with our latest offers. Customers wishing not to receive offers from us may notify us at any time via one of the contact methods listed in the Contact Us section.

2.7. Payments. Credit Card payments are processed by our licensed payment gateway.

3. Programs

3.1 Summary. Upon payment for an Program you may download and access a copy of that Program, as applicable, for personal use. It is the buyers responsibility to ensure, before purchase, that his device meets any minimum system requirements, including any requirement made available on the Program product detail pages. Some Programs, will require the input of a license key as made available in order to install or activate the Program. The buyer is responsible for any internet or other connection charges incurred in connection with a download, access, and use of the Online Shop and any Programs, including any free trial versions.

3.2 Sample periods. Free trial and other limited versions of Programs may be offered to preview Programs prior to purchase. These versions may have limited features, may restrict permitted time of use, and may contain other limitations.

3.3. Developers/Game Hosts. In order to access or use some Developer Platforms or Add-On Keys, you may be required to create an account with the applicable Publisher or other third party (such as a game platform provider) and you may need to link that account to your A4G account. Any information you provide to the Publisher or other third party will be subject to the Publisher's or third party's privacy policy or similar terms, and will not be subject to the A4G Privacy Notice.

3.4 Add-On Keys; Subscriptions. Add-On Keys are subject to any use, access and other restrictions described on the Add-On Product detail page or otherwise provided in the Agreement. Some Add-On Keys are consumables, such as virtual currency, and can be downloaded once only and used on only one device. If you purchase an Add-On Product that is a subscription or start a free trial for such a subscription, unless you set your subscription settings to not automatically renew, we may automatically continue your subscription at the regular subscription price using a payment method we have on record for you.

3.5 Developer Platforms. Developer Platforms are hosted and maintained by the applicable Publisher or another third party. We do not guarantee that any Developer Platform will be available or remain available to you, and we are not responsible for any downtime of a Developer Platform.

3.6 Sales Agreement. All purchases of Programs are final. We do not accept returns of Programs. Once you purchase an Program and we, or the Publisher make it available to you, you are responsible for downloading (if applicable) and confirming your ability to access Programs, including retrieving the license key for the Program if applicable, and bear all risk of loss thereafter, including any loss due to a computer or hard drive malfunction. If you are unable to complete a download or access a Program, please contact A4G customer service for assistance.

3.7. Refund.In case your purchased key does not work, we will be happy to solve any issues. If we find that the key is not functional or that key which was already activated was sent to you, a brand new key will be provided as soon as possible.  

3.8 Age Restrictions. We may provide age and content ratings for Programs that Publishers or third parties provide to us. Whilst we require Publishers to provide accurate information regarding the content of their Programs, we cannot ensure that Program ratings are accurate or that Programs do not include content that is offensive, indecent, or objectionable. We accept no liability for any Program content that you find to be offensive, indecent or objectionable.

 

  1. GAME EULA

Please read the following end user licence agrement (EULA) carefully before purchasing, downloading or installing any Games via A4G service. If you do not agree with the terms of this EULA, you should not use, purchase, download or install games via A4G service.

Games purchased through the Service are copyright works of the third party developer or publisher identified in the Game (“Publisher”) or its licensors.

Use of the Games is governed by the terms of this EULA unless you are presented with an alternative end user license agreement, in which case the terms of that end user license agreement shall apply. If you have already purchased or downloaded a Game before being presented with an alternative end user licence agreement and you do not accept (and have not accepted) its terms and conditions and have not made any use of the Game please notify us at support@atlas4gamers.com and we may arrange for your purchase and use of the Game to be cancelled and your account credited or a refund given as appropriate.

Each Game is solely for use by end users according to the terms of this EULA.  Any use, reproduction or redistribution of the Game not in accordance with the terms of this EULA is expressly prohibited.  Reference to Game in this EULA shall include any online service which is made available through it, where and to the fullest extent that the content permits.

  1. Limited Use License. You are granted and by installing the Game you accept, a limited, non-exclusive right and license to install and use one (1) copy of the Game for your personal, non-commercial use on a single computer, console, or device (as appropriate) subject to the terms of this EULA.
  2. End User Rights and Obligations. The Game is licensed to you as a single product. Its component parts may not be separated for use on more than one computer.  You should back-up to another secure location, on a regular basis, any data files concerning your use of the Game as neither A4G or the Publisher has liability for lost or corrupted data. You may make a single back-up copy of the Game for your own personal use in the event that the original copy is destroyed, lost or corrupted. You may also permanently transfer the Game on to another computer owned by you provided that you remove the Game from the computer on which it was originally installed.
  3. You may not, except as expressly provided by this EULA:
    1. Sell, distribute or otherwise transfer copies or reproductions of the Game to any third party in any way and may only sell or Trade-In a Game to A4G. (The exception is buying on B2B as a registred company)
    2. In whole or in part reproduce, translate, reverse engineer, derive source code from, modify, adapt, merge, translate, disassemble, decompile, or create derivative works based on or of the Game, except where applicable law provides otherwise in which case the product and all end results of such acts shall belong to, vest in and be the exclusive property of the owner of the applicable rights in the Game.
    3. Remove, disable or circumvent any proprietary notices, labels or copy protection software contained on or within the Game.
    4. Exploit the Game or any of its parts for any commercial purpose including, but not limited to, use at a cyber or internet cafe or any other location-based site.
    5. Network the Game or otherwise install or use it (or permit its use) on more than one computer, console, handheld device or smartphones, PDA at the same time nor use or permit use of the Game in a network, multi-user arrangement or remote access arrangement, including any online use otherwise than as part of an online service approved by Publisher.
    6. Use the Game for any illegal or immoral purposes.
    7. Export or re-export the Game or any copy or adaptation in violation of any applicable laws or regulations.
    8. Create data or executable programs which mimic data or functionality in the Game; or
    9. Otherwise use, copy, transfer, distribute, rent, lease, loan, sub-license or deal in the Game or any part or interest in it except as expressly provided by this EULA or in any manner which is inconsistent with this EULA.
  4. Ownership. The Game is licensed, not sold. Your licence confers no title or ownership in the Game. All right, title, interest and ownership rights in the Game and any copyright, design right, database right, patents and any rights to inventions, know-how, trade and business names, trade secrets and trade marks (whether registered or unregistered) and any applications therefor and other intellectual property rights ('Intellectual Property Rights'), in or connected with the Game and each part thereof (including by way of example only any titles, code, themes, objects, characters, stories, catchphrases, concepts, artworks, animations, sounds, music, audio-visual effects and methods of operation) are owned by, belong to and vest in Publisher or its licensors. The Game is protected by copyright law, international copyright treaties and conventions and other laws. All rights are asserted and reserved. The Game may contain certain licensed materials and Publisher's licensors may act to protect their rights in the event of any breach of this EULA. All trademarks are the property of their respective owners.
  5. Termination. The licence granted by this EULA will terminate automatically if you breach its terms and conditions. In that event, you must immediately destroy and erase the Game and any copies in your possession or control, stored on any media and on A4G request provide proof that you have done so. You may terminate this EULA at any time by deleting and removing the Game from your personal computer and destroying your copy of the Game in your possession.
  6. Liability. This EULA shall not limit any rights you might have as a consumer that may not be excluded under applicable law, no shall it exclude or limit any liability for fraud or death or personal injury arising caused by negligence of A4G or its licensors. Except as specifically provided in this EULA and to the maximum extent permitted by law:
  • You install and use this game at your own risk.
  • The game is provided „as is“ without warranty or guarantee ofany kind, either express or implied,including, without limitation, the implied warranties of satisfactory quality, merchantability, fitness for a particular purpose or noninfringement.
  • A4G and its licensor do not guarantee that the operation of this game will be uninterrupted or error free, or that errors will be corrected.
  • A4G and its licensor exclude any and all liability for all representations (Except those made fraudulently), warranties, condition and other terms which,except for this notice would have effect.
  • A4G and its licensor will not, in any event be liable in any way for any consequential loss or damage resulting from the use of, or inability to use the Game, errors or deficienties in it, damage to property, lost data, lossof goodwill, computer failure or malfunction, lossof business, loss of information or lost profit, loss of employment, wheter caused by negligence or otherwise, even if it has been advised of the posibility of such loss (up to extent that damage to Your device or other digital kontent which You own is caused by the APP as a result of our failure to use reasonable care and skill in which case you may be entitled to compensation or we may be obliged to repair Your device.
  • A4G and its licensor will not be held liable for any damage, injury or loss, if caused as a result of Your negligence, accident or misuse, orif the game has been modified in any manner ( not by A4G or its licensor) after it has been bought.
  • The liability in connection with Your use of the Game of A4G and its licensors shall not exceed the actual price paid for the Game.

Additional Terms and Conditions; EULAs
When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link and are not subject to the Terms on this website. 
In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing.
With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
 
For customer service inquiries or disputes, You may contact us by email at support@atlas4gamers.com.Questions related to payments made through G2A Pay services provider payment should be addressed to support@g2a.com.

  1. You agree to indemnify (compensate), defend and hold A4G and its licensors, partners, affiliates, contractors, officers, directors, employees and agents accountable from any claims, costs and expenses (including legal expenses) arising directly or indirectly from your misuse of the Game or otherwise than in accordance with the terms of this EULA. A4Gs licensors shall be third-party beneficiaries under this EULA and shall have the express right to enforce its provisions and to enjoy the benefits of its protections.
  2. Severability.  In the event that any provision of this EULA shall be held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible and the remaining portions of this EULA shall remain in full force and effect.
  3. Applicable Law. To the maximum extent permitted by the local law applicable in the country in which you obtain or use them, the Game, any applicable online service and this EULA are subject to English Law or EU Law.  In the event that English Law or EU Law cannot apply in the country you obtained or used the Game, local law will apply. 

2.HEALTH AND SAFETY AND PRECAUTIONS

Games may contain flashing lights, realistic images and simulations.

Please read this notice before you or your child use your game library and other entertainment software.

Some people experience side effects such as motion sickness, epileptic seizures, momentary loss of consciousness dizziness, motion sickness or nausea when viewing certain types of flashing light or pattern including when playing video games. This may happen where a person has not previously suffered in this way and have no known symptoms or history of such side effects. If you or anyone considering using this Game suffers in this way, has a condition which makes this possible or has experienced similar symptoms, please consult a doctor before using any Game. If you or they are already using a Game please stop and consult a doctor.

If you or any part of you feels tired, fatigue or discomfort whilst playing games please stop and rest. If it continues after you stop playing please consult a doctor. If you have suffered or suffer from an injury playing games can aggravate it. In that case please consult a doctor. Failure to follow this advice may result in long term injury.

Please follow these precautions whenever using your games or games library: Please do not:

  • Sit or stand too close to the TV screen / monitor but sit or stand a safe distance away;
  • Use this Game or play games if you are sick, sleep, or feel tired, fatigue or discomfort;
  • Play in a room that is not well-lit;
  • Play for too long at any one time, please take a 10- to 15-minute break every hour.

3.NOTICE TO PARENTS AND CARERS:

Please observe children whilst they play games. Please ensure that you and they following the precautions described above. If you or they experience dizziness, altered vision, eye or muscle twitching, involuntary movements, loss of awareness, disorientation, or convulsions or any other side effects PLEASE STOP ALL USE IMMEDIATELY and consult a doctor.

 

 
 

 Atlas Gamers s.r.o.

 
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